Frequently Asked Questions
Product Questions
Yes! All electronic components are removable: you can take those out, put the headband in the washer, and easily assemble again once it has dried.
Click here for detailed videos on how to remove the speakers.
Yes! We've just updated our battery technology to allow for up to 3 full nights of playtime on a single charge. After around 4 hours with no music or sounds playing, the system automatically goes in to standby to save battery.
The lightweight & breathable cooling materials are like pajamas for your ears. They've been specifically designed for long nights & are sure to satisfy your comfort needs.
Our Sleep head band has a stretch fabric that feels very comfortable when using it. It adapts to you, so you don’t have to go through the hassle of measuring and guessing your size.
Our lifetime warranty comes with every purchase. It covers any mechanical defects such as the speakers stop working or the control panel is defective, also minor rips/tears in the band.
The charging port is built in to the control module.. simply follow this video & plug it in.
The charging port is built in to the control module.. simply follow this video & plug it in.
It's very simple! Make sure the head band is charged and hold the play button for 5 seconds until the light starts flashing. Once it's flashing, go to the Bluetooth app on your phone & select it to begin pairing.
Here are detailed videos showing you how: Sleepbzzz Sleepbzzz Pro Head Bands in action
Yes, here's a digital version of our manual. https://sleepbzzz.com/manual
Shipping & Return Questions
We only source merchandise from socially responsible businesses with ethical manufacturing practices. Our branded products are manufactured in the United States & China. Depending on your location we ship our products from one of three international warehouses, we have a warehouse in China, Australia and the United States.
Our fulfilment partner fulfils orders within 1-3 business day (Mon-Fri), a timeline which does not include Weekends or Holidays. Once the order is fulfilled you will receive a tracking number to your email which you can use on our website. We ship within 1-2 weeks using USPS, UPS, FEDEX depending on where you are located. Your product will arrive within 7-15 days due to temporary delays from COVID-19.
You can view our complete refund policy here. We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. To be eligible for a return, your item must be in good condition, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Email our team for more info.
Absolutely, please send an email to our support team at Support@sleepbzzz.com or give us a call at (541) 613-7740 to promptly receive a reply regarding your order.
Our team is available Monday through Friday from 9 AM to 8 PM PST!